Delivery & Returns
Standard Delivery Service
In most cases we will dispatch your order within 2 working days after payment is received. We normally use Post Haste or Courier post for small items, and Fliway transport for large items. We may use other freight service providers at our own discretion
Estimated delivery time after we have shipped your order by different regions as below:
Small items ( Less than 0.125 m³. For example, a rice cooker)
Auckland: 1-3 workdays
North Island except AKL: 1-4 workdays
South Island: 2-5 workdays
Large items (Over 0.125 m³. For example, a washing machine)
Auckland: 3-10 workdays
North Island except AKL: 5-12 workdays
South Island: 5-15 workdays
Our carriers will endeavor to give you advance notice of the delivery to your address on the day if requested and whenever practical.
Please note: Estimated delivery time is NOT a guaranteed delivery time. Delivery time could be affected by many factors.
Note: Couriers and transport companies are experiencing extremely high volume recently, and there might be delays for up to 10 days at the moment. Please keep patient, and carriers will deliver your products as soon as they could.
All deliveries are door to door service only. The delivery driver will NOT do the following services:
- Unpacking & assembly
- Placement within your home
- Old appliances removal
Click and Collect:
Click and collect is now available from our store located at 372-376 Broadway, Newmarket, Auckland. You could choose "pick up" at check out and we will send you an email notification once your order is ready to be collected. Please only come once you have received the notification. Please ensure you have a proper vehicle to load all your items prior to come to collect your purchase.
Inspection of goods
When accepting delivery or picking up the items, please ensure you inspect the unit carefully and make sure you are completely satisfied with the items (ie no damages, no dents etc) BEFORE you accept the delivery (ie, sign the doc, let the delivery driver go, or leave the collection point). Failing to do so may limit your right to claim such damages after you have accepted the goods.
Midea Online Shop 7-day Return and Exchange Policy
In terms 7-day right of return and exchange policy, customers can return or exchange store-wide products within 7 days after purchasing. The products should be returned unused, in its original condition with packaging, accessories and not affected for re-sell. This only applies for Midea Flagship Store and Midea Online Shop (www.mideashop.co.nz) with the sole discretion of Midea Appliances
If a customer successfully exchanges products, the warranty will be coordinated with the exchanged ones.
To esquire about returning eligible products, please contact our customer service team:
Phone – 099300902
Email – firstname.lastname@example.org