Delivery & Returns

Standard Delivery Service

In most cases we will dispatch your order within 2 working days after payment is received. We normally use Post Haste or Courier post for small items, and Mainfreight/ONSEND transport for large items. We may use other freight service providers at our own discretion 

Estimated delivery time after we have shipped your order by different regions as below:

Small items ( Less than 0.125 m³. For example, a rice cooker)

Auckland: 1-5 workdays
North Island except AKL: 2-5 workdays
South Island: 2-5 workdays

Large items (Over 0.125 m³. For example, a washing machine)

Auckland: 3-10 workdays 
North Island except AKL: 5-12 workdays
South Island: 3-15 workdays

Please Note: Under current situation, as you are already aware, couriers are currently struggling with the demand on their networks, and heading into Christmas demand will only increase and further delays are inevitable. Please expect delays with your order 2-5 working days.

Our carriers will endeavor to give you advance notice of the delivery to your address on the day if requested and whenever practical. 

Please note: Estimated delivery time is NOT a guaranteed delivery time. Delivery time could be affected by many factors.

Note: Couriers and transport companies are experiencing extremely high volume recently, and there might be delays for up to 10 days at the moment. Please keep patient, and carriers will deliver your products as soon as they could. 

All deliveries are door to door service only. The delivery driver will NOT do the following services: 

  • Unpacking & assembly
  • Installation
  • Placement within your home
  • Old appliances removal 

Requesting a Delivery Date

Regarding the logistics services, we cannot guarantee deliveries on a specific date and time. Also, we usually only offer business-day delivery services by our logistic agents.

You may request us to not deliver before a particular date and please leave a note on order. If you ask us to store your order over seven business days from the date of purchase, we will charge a daily storage fee of $3 (inc. GST) for each cubic meter.

We only can waive the storage fee if your order contains backorder items.

Click and Collect:

Click and collect is now only available on our Christchurch City Midea Shop and the address is 17 Winchcombe Street, Christchurch Central City, Christchurch 8011. You could choose "pick up" at check out and we will send you an email notification once your order is ready to be collected. Please only come once you have received the notification. Please ensure you have a proper vehicle to load all your items prior to come to collect your purchase.

Please note you need to make sure that pick up orders are within seven business days of purchase. After seven business days, we charge a daily storage fee of $3 (inc. GST) for each cubic meter.

We only can waive the storage fee if your order contains backorder items.

If you find that you can't collect your order within seven business days and wish to avoid incurring storage fees, we can deliver the order to you. Please call us on 09-930-0902 (Auckland Branch) or 03-222-2488 (Christchurch Branch) and re-arrange for your order to be delivered. Please note that a delivery fee will incur on your order.

If the delivery option also doesn't work for you, we can put the items back in stock until you're ready to pick them up. However, please note that things may be sold to other customers and go out of stock.

 

Inspection of goods

When accepting delivery or picking up the items, please ensure you inspect the unit carefully and make sure you are completely satisfied with the items (ie no damages, no dents etc) BEFORE you accept the delivery (ie, sign the doc, let the delivery driver go, or leave the collection point). Failing to do so may limit your right to claim such damages after you have accepted the goods. 

 

Returns Service 

Midea Online Shop 7-day Return and Exchange Policy

In terms 7-day right of return and exchange policy, customers can return or exchange store-wide products within 7 days after purchasing. The products should be returned unused, in its original condition with packaging, accessories and not affected for re-sell. This only applies for Midea Flagship Store and Midea Online Shop (www.mideashop.co.nz) with the sole discretion of Midea Appliances

If a customer successfully exchanges products, the warranty will be coordinated with the exchanged ones.

To esquire about returning eligible products, please contact our customer service team:
Phone – 099300902
Email – info@mideashop.co.nz